Last Updated: January 3, 2025
AriseTechno strives to provide exceptional services in SEO, web development, digital marketing, WordPress development, and Shopify development. This Cancellation & Refund Policy outlines the terms for canceling services and requesting refunds, including those processed via online payment gateways like Stripe and Razorpay.
1. Cancellation of Services
- Before Project Start: You may cancel a service request (e.g., a web development project) at any time before work begins by notifying us in writing. No fees apply.
- After Project Start: Cancellations after we begin work (e.g., after initial consultations or design phases) may incur fees for work completed, up to 50% of the total project cost, depending on progress.
- Subscriptions or Ongoing Services: For recurring services (e.g., digital marketing retainers), cancellations must be requested at least 30 days in advance via email. Services continue until the end of the billing cycle.
We reserve the right to cancel services if you violate our Terms of Service or fail to make payments.
2. Refund Eligibility
- Full Refunds: Available if we cannot deliver the agreed services (e.g., due to our error) or if you cancel before any work begins. Refunds are processed via the original payment method (Stripe or Razorpay) within 7-10 business days.
- Partial Refunds: For partially completed projects (e.g., Shopify theme development), refunds are prorated based on work done, minus any non-refundable fees (e.g., setup costs or third-party expenses).
- Non-Refundable Items: Consultation fees, custom work (e.g., SEO strategies or WordPress customizations), and transaction fees from Stripe or Razorpay are non-refundable.
- No Refunds: Once a project is fully delivered and approved (e.g., a completed website), no refunds are issued. Digital products (e.g., marketing plans) are non-refundable due to their nature.
3. Payment Gateways
- All refunds are issued through the original gateway (Stripe or Razorpay). Processing times depend on their policies (typically 5-10 business days, plus bank processing).
- Any gateway fees deducted from the original payment are not refundable.
4. How to Request a Refund or Cancellation
Contact us at [your email, e.g., info@arisetechno.com] with your order details. We will review and respond within 3 business days.
5. Changes to Policy
We may update this Policy. Continued use of our services implies acceptance.
If you need further customization or have questions about integrating these with your payment gateways, feel free to provide more details about your services! Remember, these are templates—professional legal review is essential.